If you can’t find the answer to your question below, please don’t hesitate to contact the Book Club’s membership co-ordinator Connor McLoughlin on firstname.lastname@example.org for assistance.
Why can’t I log in to the site?
Check your browser’s security settings. The membership software I use won’t work if you’ve disabled third-party cookies. Either change your settings or use another browser.
How do I access the bonus podcasts in my app?
Find the full instructions here.
How do I cancel my subscription?
Can I switch between membership levels?
Yes. Click “change plan” from the Subscriptions tab in your account. You’ll be switched to the new plan immediately.
Can I update my email address, credit card or other personal information?
Yes. Log in to your account to make these changes.
How do I reset my password?
Click this link, enter your email address, and then click “send me reset instructions”. To ensure the reset process is secure, password reset links automatically expire after 48 hours and can only be used once. If you click the link, and reset your password, the link becomes invalid. If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. It’s easy to gift a subscription — just choose your level and duration below and click the link:
- Monthly Amateur Sleuth (£5 a month)
- Annual Amatuer Sleuth (£50 a year)
- Monthly Seasoned Detective (£25 a month)
- Annual Seasoned Detective (£250 a year)
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalised message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.